Privacy Policy for New Braunfels Plumbing & Drain

Effective Date: March 29, 2025

At New Braunfels Plumbing & Drain ("we," "our," or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect the information you provide when visiting our website, www.newbraunfels-plumbing-drain.com ("Website"). By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Data: When you interact with our Website, such as by filling out a contact form, we may collect personal details including your name, email address, phone number, and physical address.​

  • Transaction Data: If you engage our services, we may collect information related to your transactions, including payment details and billing addresses.​

  • Communication Data: Any communications you send to us, including emails, inquiries, or feedback, may be collected to assist you and improve our services.​

  • Technical Data: We may collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our Website to enhance user experience.​

2. How We Use Your Information

The information we collect may be used for the following purposes:

  • Service Delivery: To provide, manage, and personalize our plumbing services as requested by you.​

  • Customer Support: To respond to your inquiries, schedule appointments, and address any issues you may have.​

  • Transaction Processing: To process payments and send confirmations related to our services.​

  • Website Improvement: To analyze usage patterns and enhance the functionality and content of our Website.​

  • Marketing Communications: To send you promotional materials, special offers, or other information we believe may interest you, provided you have opted to receive such communications.​

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as outlined below:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website and conducting our business, so long as they agree to keep this information confidential.​

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.​

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be among the assets transferred.​

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

5. Third-Party Links

Our Website may contain links to third-party websites. These external sites have separate and independent privacy policies. We hold no responsibility or liability for the content and activities of these linked sites but seek to protect the integrity of our Website and welcome any feedback about these sites.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance user experience. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the Website may not function properly without cookies.

7. Your Rights and Choices

You have the right to:

  • Access and Correction: Request access to the personal information we hold about you and request corrections if necessary.​

  • Opt-Out: Opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.​

  • Data Deletion: Request the deletion of your personal information, subject to certain legal obligations.​

8. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.